Privacy Policy
Last updated: May 2026
1. Introduction
Farmhouse Kitchen and Bath SA (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at farmhousekitchenandbath.co.za.
2. Who We Are
- Responsible Party: Farmhouse Kitchen and Bath SA
- Website: https://farmhousekitchenandbath.co.za
- Contact: info@farmhousekitchenandbath.co.za
3. Information We Collect
We collect the following personal information:
- Account information: name, email address, password (hashed)
- Order information: billing address, shipping address, order history
- Payment information: processed securely via PayFast — we do not store card details
- Usage data: pages visited, products viewed, browser type, IP address (via Google Analytics 4)
- Marketing preferences: email opt-in status (via Resend)
4. Why We Collect Your Information (Lawful Basis)
We process your personal information for the following purposes:
- Contract performance: to process and fulfil your orders
- Legal obligation: to comply with tax and accounting requirements
- Legitimate interest: to improve our website and customer experience
- Consent: to send marketing emails (only if you have opted in)
5. How We Store and Protect Your Information
- All data is stored on secure servers within Google Cloud Platform (GCP)
- Passwords are hashed and never stored in plain text
- SSL/TLS encryption is applied to all data in transit
- Payment processing is handled by PayFast — PCI DSS compliant
- We retain your personal information for as long as necessary to fulfil the purposes above, or as required by law
6. Third Parties We Share Data With
| Third Party | Purpose | Privacy Policy |
|---|---|---|
| PayFast | Payment processing | payfast.io/privacy |
| Resend | Transactional email delivery | resend.com/privacy |
| Google Analytics 4 | Website analytics | policies.google.com/privacy |
| Meta (Facebook Pixel) | Marketing analytics | facebook.com/privacy |
We do not sell your personal information to any third party.
7. Cookies
We use the following cookies:
- Functional cookies: essential for the website to operate (cart, session)
- Analytics cookies: Google Analytics 4 to understand how visitors use the site
- Marketing cookies: Meta Pixel to measure advertising effectiveness
You may opt out of non-essential cookies at any time via your browser settings.
8. Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Delete your personal information (subject to legal obligations)
- Object to the processing of your personal information
- Complain to the Information Regulator of South Africa
To exercise any of these rights, contact us at: info@farmhousekitchenandbath.co.za
9. Information Regulator
If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa:
- Website: inforegulator.org.za
- Email: inforegulator@justice.gov.za
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.